Customer Service Administrator

Thrive Oldham are recruiting on behalf of our well established client a Customer Service Administrator in the Merthyr Area. Job Title: Customer Service AdministratorReporting to: Internal Sales ManagerOverview This is an exciting opportunity for a successful candidate to join a well-established company.This role is fully Customer Service focused, and you will be heavily involved in order processing high volumes daily and updating customers throughout the whole process from initial ordering to delivery. Key Tasks and Responsibilities:Providing excellent customer service to clients of all levelsProcessing sales orders on the inhouse system accurately and efficientlyUpdating clients on the process of their orders on the telephone and emailUpdating clients on delivery dates and amendmentsBooking export transport on customer portals.Liaising with internal departments on daily orders and delivery schedulesServe as a point of contact for customers and liaise between clients and the sales teamAddress customer questions regarding our products and servicesMaintaining excellent relationships with our customerMaintain accurate customer account detailsProvide effective communication with customers, clients, colleagues and 3rd parties to ensure successful outcomes with a ''Right First Time'' mentalityGeneral administrative duties to support the teamKey Skills:Experience of working in a customer service order processing role within manufacturing is essential for this roleExcellent ..... full job details .....