Customer Service Administrator

Customer Service Administrator Hours: 37.5 per weekWorking Pattern:Monday, Tuesday, Thursday: 08:30 - 17:00Wednesday: 08:00 - 17:00Friday: 08:30 - 16:00 Salary: 24,600 per annum (starting)Holiday: 28 days (including bank holidays)Location: On-site role About the Company Our client is the UK''s leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise.They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role. The RoleOur client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.Key ResponsibilitiesHandle customer enquiries via phone and email in a professional and timely mannerProgress customer orders and support on-time delivery performanceResolve customer issues and complaints, ensuring root cause resolutionMaintain accurate daily reports and system recordsRaise credit notes where requiredLiaise with internal teams and Area Sales ManagersSupport customers with ordering processes and basic trainingUse internal systems (email, spreadsheets, databases)Analyse data and highlight service or quality improvementsSupport continuous improvement and process ..... full job details .....