Customer Service Administrator

Sheridan Maine is delighted to be partnering with a well established business in Aldershot to recruit an experienced Customer Service Administrator to join its head office team on a temporary to permanent basis.
This is an excellent opportunity to join a small, friendly team where you will play a key role in delivering outstanding customer service and ensuring the smooth and efficient processing of customer orders.
Key responsibilities will include:

• Processing customer orders accurately and efficiently
• Responding to customer enquiries via telephone and email
• Providing customers with updates on order progress, deliveries and product availability
• Liaising with internal departments, suppliers, engineers and logistics teams to ensure orders are fulfilled smoothly
• Maintaining accurate customer records and updating the Sage system
• Dealing with customer queries and resolving issues professionally, ensuring a positive customer experience

To be successful in this role, you will ideally have:

• Previous experience in customer service, administration and/or order processing
• Excellent communication and organisational skills
• A strong eye for detail and a high level of accuracy
• Confidence using Microsoft Office and IT systems
• The ability to prioritise tasks, manage competing demands and meet deadlines
• A proactive, positive and approachable attitude, with a genuine commitment to providing excellent customer service

 
If you’re passionate about this position or are keen to hear more, please click on “apply” as soon as possible.
You are required to be eligible to work in the UK full time without restriction.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.

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