Customer Service Administrator

Customer Service AdministratorLocation: MiddletonContract: Temporary, Initial 3-Month ContractStart Date: 5th OctoberPay Rate: 12.76 per hourHours: Monday to Friday, 9:00am - 5:30pmAbout the RoleWe are currently recruiting for a Customer Service Administrator to join a busy and fast-paced customer experience team based in Middleton.This is an excellent opportunity for a customer-focused administrator looking for an immediate start within a supportive and professional environment. Initially offered on a 3-month temporary contract, there is potential for the assignment to be extended and opportunities for permanent employment for the right candidate.You will be responsible for handling customer enquiries, supporting administrative processes, and ensuring customers receive an excellent service throughout their journey.Key ResponsibilitiesProviding excellent customer service via inbound and outbound communication channelsManaging customer enquiries and administrative requests efficiently and professionallySupporting the wider team with day-to-day administrative dutiesWorking towards individual and team KPI targetsEnsuring customer issues are resolved accurately and within agreed timescalesPrioritising workloads to maintain service levels and team efficiencyHandling customer complaints and escalating issues where appropriateMaintaining accurate records and updating internal systemsIdentifying trends and recurring customer issues to support continuous improvementCollaborating with ..... full job details .....