Customer Service Administrator

Customer Service AdministratorBased in Cumbernauld fully office-based role with free parking on-siteFull-Time role 8:30am to 5:00pm Monday to FridayTemp contract for a minimum of 8 weeks potential for extensionPay rate of 14.00 per hour + holiday paySearch Consultancy are delighted to be working with a leading business based in Cumbernauld to recruit a Customer Service Advisor on a Temp Contract for at least 8 weeks to support on a project.The successful candidates will be working in a supportive and lively team taking full responsibility for emailed enquiries, customer returns/repairs co-ordination and associated administration.Duties involved in this role will include: Taking ownership and management of the enquiries and returns inbox - dealing with a high volume of enquiries in a courteous and professional manner Processing return and repair requests, ensuring that return labels are correctly issued to customers in good time Providing customers with tracking information Escalating more in-depth or complex return and repair requests to the relevant team member to pick up Ensuring that all return and repair requests are correctly logged on the internal system and updated on Excel sheets Various other ad hoc customer service and administrative tasks as required/directedIn order to be considered for this role your skills and experience should include: Previous experience within Customer Service - preferably multi-channel office-based - this experience is ESSENTIAL First ..... full job details .....