Customer Service Administrator

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Customer Service Administrator

Salary: Circa -26,000 (negotiable DOE)
Location: Elland
Hours: Mon-Fri, Full-time

Full-time, Permanent Position

We are seeking a detail oriented and proactive Customer Service Administrator to join our client''s Energy team. This role is responsible for the setup and ongoing administration of client energy contracts, while providing support to the sales and account management teams. You will play a key role in ensuring all client requirements are met efficiently, maintaining strong relationships with suppliers and customers, and contributing to the successful renewal and management of energy contracts. This position would suit someone who is organised, analytical, and confident managing multiple priorities within a fast paced environment.
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The Key Responsibilities of the Customer Service Administrator:
* Validate contract information with incumbent suppliers for new clients and accurately input data into internal systems
* Collate and analyse metering data to support tendering processes and usage analysis
* Submit contract termination notices to suppliers in line with contract terms
* Prepare and submit tenders to energy suppliers
* Produce pricing analysis and pricing matrices to support sales teams ahead of client meetings
* Process signed contracts and obtain confirmation of acceptance from suppliers
* Manage and resolve objections to contract transfers by liaising with suppliers and clients
* Ensure successful contract transfers and confirmation of live supply dates
* Handle inbound client and supplier queries via telephone and email, ensuring timely resolution
* Validate monthly invoices and manage any billing queries on behalf of clients
* Process change of ownership requests for client sites when required
* Monitor market conditions and provide updates to the sales team
* Produce monthly renewal plans for the sales team
* Maintain accurate records of contracts, renewals, objections, and live dates within the database
* Participate in training, development activities, and regular performance reviews
* Adhere to company policies, procedures, and compliance requirements, including health and safety standards
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The Key Requirements of the Customer Service Administrator:
Essential:
* Strong administrative and organisational skills
* Excellent communication skills, both written and verbal
* Ability to manage multiple tasks and meet deadlines
* High attention to detail and accuracy
* Confident in handling customer queries and building relationships
* Ability to work independently as well as collaboratively within a team
* Good IT skills and experience working with databases or internal systems
Desirable:
* Experience within the energy sector or a similar contract driven environment
* Understanding of energy contracts, tendering, or supplier processes
* Analytical skills with the ability to interpret data and pricing information
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Working Relationships:
* Internal teams including Sales, Finance, and Operations
* Existing clients and customers
* External suppliers and industry partners
* Colleagues across all levels of the organisation
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Personal Attributes:
* Proactive, organised, and detail focused
* Positive and professional approach to work
* Adaptable and able to respond to changing business needs
* Strong problem solving skills with a customer focused mindset
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Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.