Customer Service Administrator

Customer Service AdministratorLiverpool City CentreFull-time Monday to Friday, 9:00am - 5:00pm 25,000 basic + 4,000- 5,000 annual bonusThe RoleWe are recruiting for a highly organised and customer-focused Customer Service Administrator to join a growing and supportive team in Liverpool City Centre.This is a fantastic opportunity for someone who enjoys a varied role, combining administration with customer support, while working closely with Senior Account Managers to deliver an excellent client experience.Key ResponsibilitiesProvide administrative support to Senior Account Managers, ensuring smooth day-to-day account managementAct as a key point of contact for customer queries, delivering a professional and efficient serviceProcess and manage client information accurately, maintaining up-to-date recordsHandle inbound and outbound communications via phone and emailSupport account activity, ensuring deadlines and service levels are metAssist with reporting, documentation, and general office administrationBuild strong relationships with clients and internal stakeholdersAbout YouPrevious experience in an administrative or customer service roleStrong organisational skills with excellent attention to detailConfident communicator with a professional telephone mannerAbility to manage multiple tasks and prioritise effectivelyProactive and team-oriented approachGood working knowledge of Microsoft Office (Word, Excel, Outlook)What''s on OfferCompetitive salary of 25,000Annual bonus of ..... full job details .....