Customer Service Administrator

Customer Service Administrator Reports to: Assistant Ops Manager Based at: Wallasey,CH44 7HX Salary: £26,561 pa Hours: 08:30 -17:00 Monday to Friday (40 hours). Job purpose: To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS. Key Responsibilities: Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system Inputting and retrieving data from the in-house computer system Provide product information by answering questions and helping, where possible Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner. Enhance organisation''s reputation by accepting ownership for accomplishing new and difficult requests Problem solving by clarifying issues, researching and exploring answers and alternative solutions Escalating unresolved problems Actively responsible for building teamwork and working together as a team Adhering to Equal Opportunities and Dignity at Work as per the company policy Any other duties relating to the role as requested by your line manager or the Company. Skills and Qualifications: Minimum 2 years proven experience of call handling Minimum 2 years proven experience of data entry Accuracy at record keeping I.T. skills Additional skills/ experience ..... full job details .....