Customer Service Administrator

Customer Service Administrator (Call Centre) vacancy!Annual Salary: £27,010Location: Finchley Central, N3Job Type: Permanent, Full-timeJoin our team as a Customer Service Administrator in a dynamic call centre environment. This role is perfect for someone who thrives in a fast-paced setting and is committed to delivering exceptional customer service. You will be handling a high volume of inbound calls, managing email correspondence, and processing data efficiently.Day-to-day of the role:Handle a high volume of inbound calls from homeowners, solicitors, and third parties.Identify caller needs, resolve queries, and manage expectations effectively.Coordinate with internal departments and direct calls as needed.Maintain accurate records and update the database consistently.Review information from systems, leases, and HM Land Registry.Escalate priority issues where required.Manage correspondence in line with company policies.Support team members and contribute to team objectives.Identify trends and suggest process improvements.Required Skills and Qualifications:GCSEs (or equivalent) in English and Maths (Grade C or above).Strong IT skills, including database use and data entry.Excellent communication and customer service skills.High attention to detail and strong organisational ability.Ability to multitask in a fast-paced environment.Strong understanding of data protection and accuracy.Benefits:Competitive salary with potential increase.Hybrid working option available after ..... full job details .....