Customer Service Administrator

Customer Services and Export Administrator Location: Chester Salary: £30,000 per annum Reporting To: Customer Service ManagerAbout the RoleAn exciting opportunity has arisen for an organised and customer-focused individual to join a busy Customer Services team. This role is responsible for delivering an excellent customer experience through efficient order processing, export administration, issue resolution, and collaboration with internal departments.The successful candidate will act as a key point of contact for customers, ensuring orders are managed accurately, export documentation is completed correctly, and customer requirements are met in a professional and timely manner.Key ResponsibilitiesCustomer Service and Sales SupportProcess customer orders accurately and efficiently, ensuring all orders are fulfilled within agreed timescales and quality standards.Respond to customer enquiries and provide a high level of support throughout the customer journey.Work closely with the Sales Team, providing updates on customer issues and forecasting information.Resolve payment queries, delivery issues, and customer disputes while maintaining positive working relationships.Deliver outstanding customer service in a cost-effective and professional manner.Communicate relevant commercial and customer information to the wider business effectively.Export and Order AdministrationPrepare and manage export documentation for international shipments across Europe and Rest of World ..... full job details .....