Customer Service Administrator

Customer Service Administrator Witham Full-Time PermanentI am working exclusively with a well-established and values-driven business in Witham to recruit a Customer Service Administrator for their Service Department. This is a key site-based role, ideal for someone who enjoys balancing customer interaction with strong administrative skills with a keen eye to detail within a fast-paced service environment.This position plays a vital role in ensuring customers receive a professional, transparent, and seamless experience from start to finish, while also maintaining precise control over costing and invoicing.The RoleAs Customer Service Administrator, you will act as the central link between customers, the workshop, and internal systems, ensuring service activity is delivered efficiently, compliantly, and profitably.Key responsibilities include:Acting as the main point of contact for customers throughout the service lifecycleManaging bookings and rebooking''s in coordination with the Workshop Controller to optimise capacityKeeping customers fully informed at each stage of the process and identifying opportunities to upsellAccurately costing and invoicing both retail and work in line with company processes, legal requirements, and business standardsMaintaining high levels of accuracy across systems, records, and financial dataProactively identifying opportunities to improve service processes and customer satisfactionCandidate RequirementsEssential:Proven experience delivering ..... full job details .....