Customer Service Administrator

Job Specification: Temporary Office and Sales AdministratorStart: Asap!Hours: 38 hours per weekContract: Temporary - to cover a period of sickness (minimum 4 weeks)Interview: Microsoft Teams callOverviewWe are seeking a proactive and confident Office and Sales Administrator to join the business on a temporary basis. This role is essential in maintaining smooth order processing and customer communication while covering a period of staff sickness. As the sole person responsible for this function, the successful candidate must be able to start immediately and pick up new systems and processes quickly.Key ResponsibilitiesHandle day-to-day office administration tasks to support business operations.Pick up incoming calls and provide friendly, efficient customer service to clients around the world.Process customer orders using a bespoke internal system (training provided).Managing incoming orders, primarily from repeat customers within the group.Process low to medium-value ordersInvestigate and resolve any order or stock discrepancies.Liaise with occasional new customers, ensuring a positive onboarding experience.Support scheduling activities where required.Maintain accurate records and ensure smooth communication between internal teams and customers.RequirementsPrevious office administration and/or customer service experience.Confident handling phone calls and speaking with customers.Strong attention to detail and ability to spot and resolve discrepancies.Comfortable learning a ..... full job details .....