Customer Service Administrator

Job Title: Customer Service Administrator Location: Redhill (Hybrid Working 2 days from home) Salary: Up to £32,000 Summary This is an excellent opportunity for a proactive and customer-focused Customer Service Administrator to join a busy supply chain and customer operations team. The successful candidate will play a key role in delivering excellent customer service by processing orders accurately, resolving customer queries efficiently and supporting the smooth day-to-day operation of the order fulfilment process. This role requires excellent attention to detail, strong organisational skills and the ability to build positive relationships with both customers and internal stakeholders. Main Responsibilities Customer Service and Order Management Process customer orders accurately and within agreed timescales Coordinate orders with third-party logistics providers Manage order amendments and maintain accurate system records Process clearance, destruction and downgrade orders Coordinate customer sample requests Arrange special deliveries, courier bookings and stock uplifts Ensure customer orders are despatched and invoiced promptly Operational Support Complete month-end administration activities Process purchase orders and stock receipts Liaise with manufacturing and distribution sites regarding deliveries Maintain accurate operational records and documentation Customer and Stakeholder Management Build strong relationships with customers Act as the first point ..... full job details .....