Customer Service Administrator

Customer Service AdministratorLocation: Stonehouse Job Type: Temp to Perm Salary: £26,748 per annum Hours: Full-timeAbout the RoleWe are currently recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Stonehouse. This is an excellent opportunity to join a company known for its great team culture, supportive management, and long-term career opportunities.This role is offered on a temp-to-perm basis, providing the chance to demonstrate your skills and secure a permanent position within a stable and growing organisation.You will play a key role in delivering high-quality customer service, managing customer queries and complaints, and ensuring issues are resolved efficiently while maintaining a positive customer experience.Key Responsibilities Ensure all customer complaints and queries receive a first responseInvestigate issues thoroughly to identify root causes and determine appropriate solutionsAccurately log and manage cases within the company s systemProactively keep customers updated on the progress of their enquiriesLiaise with internal departments such as Production, Dispatch, Purchasing, and SalesMonitor and manage your own workload to ensure timely resolution of casesEscalate issues when additional support is requiredMaintain high standards of customer service and professionalism at all times What We re Looking For Previous customer service experience (telephone or office-based)Strong organisation and time management ..... full job details .....