Customer Service Administrator

Job Description:This role is for an immediate start, we are not able to wait for any notice period.Please Note: There is not opportunity for remote or hybrid working for this positionHours:Monday to Friday40 hours per weekJob PurposeTo deliver a high-quality customer service experience by acting as a key point of contact for enquiries, coordinating services and deliveries, and supporting the smooth day-to-day operations of the department. The role involves maintaining accurate records, resolving issues efficiently, and ensuring service standards and performance targets are consistently met.Job Duties:Maintain and update accurate customer records within internal databases.Identify and report any issues or incidents in line with company procedures and within required timeframes.Coordinate the receipt of customer requests with the timely delivery of services or products.Provide a professional and helpful first point of contact for all customer and partner enquiries.Schedule and manage deliveries/services to ensure customers receive what they need on time, avoiding shortages or excess.Rotate across different areas of the department to build a broad understanding of services and processes.Keep up to date with company policies, procedures, and regulatory requirements through internal communications.Support team members by sharing best practices and assisting with tasks in line with company procedures.Act as a first point of escalation for team members, helping to resolve queries ..... full job details .....