Customer Service Administrator

Customer Service AdministratorLocation: Just outside BedfordHours: Monday to Friday, 08:30 - 17:00Pay Rate: 14.52 per hourContract: Temporary / OngoingPlanet Recruitment are currently recruiting for a Customer Service Administrator to join a busy and well-established organisation based just outside Bedford.This is an excellent opportunity for an experienced administrator or customer service professional looking to join a fast-paced operational environment. The successful candidate will provide administrative and customer service support, ensuring customers receive regular updates and that all relevant information is accurately recorded and maintained.The RoleWorking as part of a busy customer service and administration team, your responsibilities will include:Responding to customer enquiries via telephone and email.Providing customers with accurate and timely updates.Managing general administration and data entry.Maintaining accurate records and updating internal systems.Monitoring the progress of vehicles and keeping customers informed of any changes.Liaising with internal departments to obtain updates and resolve queries.Coordinating information relating to vehicle movements, collections and deliveries.Monitoring outstanding work and following up where required.Updating trackers and spreadsheets with relevant information.Producing and maintaining daily reports.Liaising with operational teams to ensure vehicles are ready for collection.Dealing professionally with customer ..... full job details .....