Customer Service Administrator

We are delighted to be working in partnership with Northern Powergrid to recruit a Customer Service Administrator to join their growing team in September. Northern Powergrid are the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region''s needs, now and in the future. We''re looking for people with a Customer First mind-set to provide a professional, quality service to customers as they strive to continually deliver a consistent 10 out of 10 experience for all of their customers. The role will start out as an Administrative position for the first 3 months (Monday - Friday 8.30am - 4.30pm) then will lead into a Contact Centre role in the new year (Full training given) working on a 4 week shift pattern within the hours of 6am - 10pm (5 out of 7 days) Based in Sunderland Full training provided Shifts run between 6am -10pm 37 hours a week covering any 5 out of 7 days a week Overtime availalbe Free parking on site Duties: You will support customers with a variety of queries while delivering an exceptional level of service. Accurately input and update customer data within internal systems Maintain records and ensure all information is up to date Support general administrative tasks across the team Deliver an excellent customer experience in line with the company''s Quality Framework Act as ..... full job details .....