Customer Service Administrator

Customer Service Administrator 
Location: Yate/ South Gloucestershire (Hybrid)
Hours: 08:30am – 5:00pm with a 45-minute lunch
Pay rate: £13.90 per hour
Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate)
We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries,  This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment.
Key Responsibilities:

• Process customer orders accurately and in line with procedures
• Manage inbound and outbound customer calls and general enquiries
• Act as a key point of contact between different sites to ensure smooth order flow and issue resolution
• Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests
• Maintain and update order information across multiple systems and spreadsheets (Excel)
• Monitor order progress and proactively identify and resolve issues before escalation
• Escalate complex queries where required, ensuring timely resolution
• Ensure high levels of data accuracy and compliance with internal processes
• Support continuous improvement in customer service and order management processes

• Previous administration or call centre experience in a fast paced environment is essential 
• Strong communication and customer service skills
• Highly organised, detail-focused, and solutions-driven approach
• Confident IT skills especially using Excel and multiple systems in a busy environment
• Ability to multitask and prioritise workload effectively