Permanent

Customer Service Administrator - Permanent x 2

Preston
money-bag Up to £25000 per annum
Posted 2 days ago


Customer Service Administrator - Full-Time Position
Location: Preston - In Office
Working Hours:** Monday to Thursday: 8:30 AM - 5:00 PM; Friday: 8:30 AM - 4:30 PM
Type: Permanent
Salary: 25k
Benefits: Free on-site parking
Immediate start.
About Us
Manpower are proud to represent a progressive company, committed to delivering exceptional customer service. As a Customer Service Administrator, you will play a pivotal role in supporting our Account and Sales Managers, ensuring our customers receive the best experience possible.



Key Responsibilities


  • Customer Interaction: Serve as the primary point of contact for customers via phone and email, addressing inquiries and providing solutions promptly.

  • Order Processing: Accurately process and manage customer orders, ensuring timely and correct deliveries.

  • Account Management: Open and maintain new customer accounts, updating records as necessary.

  • Internal Collaboration: Work closely with Account and Sales Managers to support daily operations and ensure seamless service delivery.

  • System Updates: Maintain detailed and up-to-date customer notes in our internal systems.

  • Payment Processing: Handle office payments and assist with financial transactions as required.

  • Issue Resolution: Proactively address customer concerns, seeking effective solutions and ensuring satisfaction.


Ideal Candidate
We are looking for someone who:


  • Has excellent communication skills, both written and verbal.

  • Demonstrates strong attention to detail and organisational abilities.

  • Is proficient in Microsoft Office Suite and comfortable learning new software.

  • Possesses a proactive approach to problem-solving and customer service.

  • Can work effectively both independently and as part of a team.

    If this is you - Apply today!

Apply

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