Customer Service Administrator (Part Time)

Customer Service Administrator(Part-Time)Redditch (Office-Based)Wednesday to Friday 07:00 - 15:30Permanent Opportunity We are delighted to be recruiting on behalf of our client for a highly attractive part-time opportunity offering a full-time, highly competitive salary. This is a rare chance to secure a rewarding role with excellent work-life balance, working just three days per week while earning at a level typically associated with full-time roles.Based at their Redditch office, this position sits within a fast-paced Technical Operations team, delivering outstanding customer service and operational support.The RoleAs a Customer Service Administrator, you will play a key role in ensuring the smooth coordination of customer orders and logistics operations. You will be the central point of communication between customers, carriers, subcontractors, and internal teams.Key responsibilities include:Delivering exceptional, high-level customer serviceAccurately processing and loading orders onto internal systemsManaging and maintaining spreadsheets and system dataBuilding strong relationships with customers, carriers, and subcontractorsProactively tracking jobs and keeping customers informedHandling queries, complaints, and potential claimsManaging documentation, including PODs and purchase ordersLiaising closely with Operations, Accounts, and Warehouse teamsEnsuring jobs are completed, checked, and ready for invoicingMaintaining accurate filing and system housekeepingWhat We''re ..... full job details .....