Customer Service Administrator (Part-Time)

Hours: Wednesday – Friday | 07:00 – 15:30
Type: Permanent

Are you highly organised, customer-focused, and confident working in a fast-paced environment where no two days are the same?

We’re working with a leading logistics operation that’s looking for a sharp, proactive Customer Service Administrator to join their busy team on a part-time basis. This is a hands-on role where you’ll be right at the centre of the action—coordinating movements, supporting customers, and keeping everything running smoothly from order to delivery.

What you’ll be doing

• Acting as a key point of contact for customers, carriers, and internal teams
• Processing orders accurately and ensuring all jobs are correctly logged on the system
• Tracking deliveries and proactively keeping customers updated every step of the way
• Managing full job files from start to finish, including PODs and supporting documentation
• Liaising closely with warehouse, operations, accounts, and external partners
• Handling queries, invoice issues, and customer concerns quickly and professionally
• Ensuring systems and records are accurate, up to date, and audit-ready
• Escalating issues where needed and helping keep operations running without disruption

What we’re looking for

• Strong customer service and administration experience
• Confident communicator who can build relationships quickly
• Highly organised with the ability to juggle multiple priorities
• Excellent attention to detail and accuracy with data
• Comfortable using Microsoft Office and internal systems
• A proactive, can-do attitude—you take ownership, not excuses
• Experience in logistics/transport/freight is a bonus, not a must

Why apply?

• Great part-time structure: 3 set days a week (Wed–Fri)
• Early starts, early finishes—your afternoons are yours
• 25 days holiday + bank holidays (pro-rata)
• Be part of a fast-moving, supportive operations team where your work genuinely matters
• A role with variety, responsibility, and real ownership from day one