Customer Service Administrator

Customer Service AdministratorDoncaster 30,000 per annum + excellent benefits Full-Time PermanentOur client, a well-established organisation based in Doncaster, is looking to recruit a Customer Service Administrator to join their team on a full-time, permanent basis.Working Hours:Monday to Thursday: 8:00am to 5:00pmFriday: 8:00am to 4:30pmThe RoleAs a Customer Service Administrator, you will play a key role in delivering an excellent after-sales experience, ensuring customer enquiries are handled professionally and efficiently from initial contact through to resolution. The role will also involve supporting day-to-day sales administration activities, including processing orders, preparing quotations and coordinating schedules.Duties and ResponsibilitiesDeliver first-class support to customers by handling after sales enquiries via telephone and email.Assist customers with a range of issues including product concerns, repairs, replacements, returns and warranty-related matters.Keep customers informed throughout the resolution process, ensuring communication is accurate, professional and timely.Process customer orders and quotations, ensuring all information is accurate and completed within agreed timeframes.Coordinate schedules and liaise with internal teams to support the smooth delivery of products and services.Maintain and update company databases and internal systems with relevant customer information and case details.Work closely with internal teams to identify the root ..... full job details .....