Customer Service Administrator

Customer Service AdministratorLocation: Crawley Hours: Monday to Friday 9am - 5pm Salary: 12.83 per hourDuration: Temp to PermAbout the RoleWe''re looking for a proactive and friendly Customer Service Advisor to join our team. This role is focused on contacting customers and third parties by phone, gathering information, updating records, and providing excellent service throughout the customer journey.What you''ll be doingSpeak to customers and third parties via phone, email, text, and other communication channels.Make outbound calls to gather information and progress customer enquiries.Accurately update and maintain customer records on internal databases and systems.Join daily team catch-ups, share updates, and contribute to a positive team environment.Handle a variety of customer questions and support colleagues across different areas when required.Follow up on outstanding information and ensure customer records remain up to date.Take ownership of customer enquiries and provide timely updates and resolutions.Help identify opportunities to improve processes and enhance the customer experience.Develop your knowledge and skills through ongoing training and coaching.What We''re Looking ForYou will be someone who:Enjoys speaking with people and building positive relationships.Is highly organised and accurate in their work.Can work independently as well as part of a team.Remains calm and professional when handling sensitive information.Takes pride in delivering excellent ..... full job details .....