Customer Service Administrator

Customer Service Administrator Location: London Bridge (Hybrid/Office-based) Start date: ASAP Contract: Permanent, Full-time Closing date: 3 July 2026 Interviews: From 6 July 2026Salary: £28-30kAbout the OrganisationOur client is a well-established Consultancy within the UK travel industry, is looking to recruit an experienced Customer Support Advisor to join their expanding team in London Bridge.With a strong focus on trust, customer experience, and industry integrity, the organisation provides guidance, dispute resolution, and expert support to both travellers and clients. Their culture is collaborative, supportive, and driven by continuous improvement and professional developmentThe RoleAs a Customer Support Adviser, you''ll be at the heart of a dedicated team providing expert guidance and support to customers and member businesses. This is a varied and rewarding role where you''ll help resolve issues, provide clear advice, and ensure a positive outcome wherever possible.Using a range of communication channels-including email, letters and telephone-you will manage customer enquiries, offer informed guidance, and support dispute resolution processes. You''ll work closely with internal teams and members to deliver excellent service while contributing to team targets and your own professional development.Key ResponsibilitiesManage incoming customer correspondence (email, letters, calls) efficiently and professionallyLog and maintain accurate records within the CRM system ..... full job details .....