Customer Service Administrator

Job Title: Customer Service AdministratorLocation: Ilminster, SomersetSalary: Dependant on experience (to be discussed at application)Job Type: Full-time, PermanentHours: 9-5 (Mon-Thurs), 9-4.30 (Fri)What''s on Offer:Opportunity to join a stable and growing businessSupportive team environment with a strong focus on collaborationVaried role with scope to develop your skillsCompetitive salary and benefits package including 25 days plus Bank Holidays and free parkingWe are currently supporting a well-established and growing manufacturer to recruit a Customer Service Administrator. This is an exciting opportunity to join a customer focused organisation where service quality and continuous improvement are at the heart of everything they do.The RoleAs Customer Service Administrator, you will play a key role in delivering a high-quality warranty service, ensuring customers receive a seamless and efficient experience. Acting as a central point of contact, you will manage warranty claims, coordinate service activity, and support internal teams in maintaining strong customer relationships.This is a varied and fast-paced role, ideal for someone who thrives in a busy environment and enjoys problem-solving, organisation, and customer interaction.Key ResponsibilitiesRespond to warranty claims via phone and email in a timely and professional mannerLog all communications and maintain accurate records using the CRM systemCoordinate the dispatch of replacement parts and raise associated ..... full job details .....