Customer Service Administrator

Our client, a well-established logistics and distribution business, is looking to recruit a Customer Service Administrator to join their busy operation in NW10. This is an excellent opportunity for someone who enjoys a varied role, combining customer service, administration and operational support. You will be responsible for managing customer enquiries, providing order and delivery updates, and liaising with warehouse teams to ensure a high level of service is maintained at all times. Duties and Responsibilities Handling customer enquiries via telephone and email. Providing updates on orders, deliveries and stock availability. Working closely with warehouse and operations teams to obtain information and resolve queries. Monitoring customer orders from receipt through to completion. Updating internal systems and maintaining accurate records. Assisting with general administrative duties and reporting. Building strong relationships with customers and internal departments. Ensuring customer issues are resolved efficiently and professionally. Requirements Previous experience in a Customer Service Administrator, Customer Service Advisor, Logistics Administrator or similar role. Excellent communication skills and a professional telephone manner. Strong organisational skills with good attention to detail. Confident using Microsoft Office and internal systems. Ability to prioritise workload in a fast-paced environment. Experience within logistics, ..... full job details .....