Customer Service Administrator

We are seeking a highly organised and detail-oriented Customer Service Administrator to join a thriving team outside Dartford. The ideal candidate will support the customer service team ensuring smooth delivery of trasnportation.Client DetailsThis is an opportunity to work with a reputable company within the industrial and manufacturing sector. They are a medium-sized organisation known for their commitment to delivering quality products and excellent customer service.DescriptionManage and respond to customer enquiries via phone and email promptly and professionally.Maintain accurate records and update customer information in the database.Coordinate with various departments to ensure smooth order processing and delivery.Prepare and distribute invoices, reports, and other relevant documentation.Support the team in administrative tasks, including scheduling meetings and managing correspondence.Resolve customer complaints or escalate issues to the appropriate teams when needed.Monitor and track customer orders, ensuring timely updates and communication.Assist in improving processes to enhance customer satisfaction and operational efficiency.ProfileA successful Customer Service Administrator should have:Previous experience in a similar administrative or customer support role within the industrial or manufacturing sector.Strong organisational skills and attention to detail.Proficiency in using Microsoft Office applications and CRM systems.Excellent communication skills, both ..... full job details .....