Customer Service Administrator

Do you have experience within customer service and administration? Would you like to work in a fast paced environment? If so this role is for you! Benefits Monday to Friday 37.5 hour week with 1 hour for lunch A potential opportunity for hybrid working once you''re fully trained 28 days holiday (including Bank holidays). 2 days a week from home after the training period. Additional 1 days annual leave for each year worked. Christmas shut down usually from 24th December 2nd January. A Love to Shop voucher on your Birthday every year. Free on-site parking / fully paid nearby parking when office based. All IT equipment provided and the tools to do the job. Regular training, coaching and career development planning. Private pension contributions. Employee Assistance Scheme giving private and confidential access to free counselling, and mental health and well-being services. Annual salary review. Annual profit-related bonus scheme. This role will see you speaking with our clients field team and ensuring the visits the field team perform are done so to a high standard. You will allocate, plan and monitor both completion and performance of these visits. We need for you to have excellent customer service skills as you''ll be speaking with a large number of field agents. Responsibilities Allocating and Planning visits in line with client SLAs and company processes. This will include dealing with the account referral and new business load on some occasions. Organising and/or the ..... full job details .....