Customer Service Administrator

KPMG is part of a global network of firms that offers Audit, Tax and Legal, Consulting, DealAdvisory and Technology services. Through the talent of over 16,000 colleagues, webring our creativity and insight to our clients'' most critical challenges.With offices across the UK, we work with everyone from small start-ups and individualsto major multinationals, in virtually every industry imaginable. Our work is oftencomplex, yet our vision is simple: to be the clear choice for our clients, for our peopleand for the communities we work in.KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning toa number of high-profile public and private sector clients. We help our clients make adifference to the lives of people right across the UK by ensuring they have the learningand development interventions they need to do their job. The Service Centre supportsthe operation by providing a multifunctional contact centre underpinned by qualityadministration and excellent customer service to support the learners and suppliers.Roles and responsibilities Operational administrative dutiesSupport learners to find learning solution, resolve general queries and signpostwhere appropriate.Provide a FAQ service to learners, helping to resolve common queries.A single point of contact for our Client/CustomersAbility to follow standard processes and identify and report any potential issues,understanding when to escalateMaintain personal compliance of Operational and Regulatory ..... full job details .....