Customer Service Administrator

Customer Service Assistant About the RoleThis Customer Service role will involve processing administration requests and queries from mortgage advisers received via our Sourcing platform, online chat, email and over the phone. This is an exciting opportunity to join a business that truly invests in its people.As a Customer Service Assistant, you will support advisers across a variety of channels, ensuring requests are handled efficiently and professionally. The ideal candidate will show initiative, have a positive attitude, and demonstrate a genuine passion for delivering excellent customer service.About the BusinessAir, part of the Key Group of companies, is the largest community of its kind in the later life lending market, with over 8,000 members across the UK.It is specifically designed to help advisers and brokers develop their business, providing the tools and infrastructure needed to compete with large sector specialists.Air Sourcing is our technology solution, enabling advisers to source later life lending products in real time and select the most suitable option for their clients'' needs.What You''ll Be DoingDemonstrate and embed company values in all aspects of your workProvide customer service support via telephone, online chat and emailProcess KFI requests as they are receivedBuild knowledge of the Equity Release marketBecome a competent user of the Air Sourcing systemProcess Air Mortgage Club registrationsWhat We''re Looking ForPrevious administration and ..... full job details .....