Customer Service Administrator

About the RoleWe are looking for an organised and detail-oriented Customer Service Administrator to join our busy team. This is a varied role involving customer service, order processing, payment handling, and logistics coordination. The successful candidate will play a key role in ensuring customers always receive a professional and efficient service.Key ResponsibilitiesProcessing customer orders accurately and efficientlyArranging collections and coordinating with customers and transport providersTaking and processing customer paymentsHandling inbound telephone calls and customer enquiriesMaintaining accurate customer records and updating internal systemsResolving customer queries in a professional and timely mannerProviding general administrative support to the teamManaging shared email inboxes, ensuring customer enquiries, orders, and requests are responded to promptly and allocated appropriatelyEssential Skills and ExperiencePrevious experience in a customer service and administration roleExperience using Sage 200 is essentialConfident processing orders and managing customer accounts within Sage 200Excellent attention to detail and a high level of accuracyStrong telephone and communication skillsGood IT skills, including Microsoft Office applicationsExcellent organisational and time management skillsAbility to work effectively both independently and as part of a teamWhat We Offer20 days annual holiday plus bank holidaysEarly finish every Friday at 2:30pmFriendly and ..... full job details .....