Customer Service Administrator

mperial Recruitment are delightedt be working with our client for a Customer Service Administrator on a temporary basis. This is an excellent opportunity to join a well-established and respected manufacturing business, supporting key customer accounts while delivering exceptional customer service in a fast-paced sales office environment. The Role As an Internal Sales Administrator, you will play a key role in managing customer accounts, processing sales orders, coordinating with internal departments, and ensuring customers receive a professional and efficient service from enquiry through to delivery. Key Responsibilities Processing customer orders and maintaining accurate records Managing customer accounts using the CRM system Liaising with planning, production and operations to meet delivery schedules Handling customer enquiries and resolving issues promptly Producing reports and monitoring customer order books Updating customer pricing agreements and product lead times Supporting continuous improvement projects within the sales office About You Previous customer service or internal sales administration experience (minimum 2 years preferred) Strong communication and organisational skills Excellent attention to detail and ability to manage multiple priorities Proficient in Microsoft Office, particularly Excel A proactive, customer-focused approach with excellent relationship-building skills If you''re an organised and customer-focused administrator looking to join a ..... full job details .....