Customer Service Administrator - Hybrid

Customer Service Administrator HybridLocation Hull (HU3), Hybrid. Working 2 days per week in office.Contract 12 Month FTCWorking hours 35 hours per week, between 8am 6pm Monday to Friday.Salary - £24,506 per annum.Role Purpose The Customer Service Administrator is responsible for providing a friendly, timely, efficient and high quality first response triage service to all clients/stakeholders seeking support from our clients Legal Advisory Service department and/or legal teams.Responsibilities Answer incoming calls from clients in accordance with prevailing SLA s and KPI s, carrying out a preliminary assessment including onboarding new clients, verification checks, jurisdiction checks and determining the nature of call queries in order to direct calls efficiently to the appropriate advisor/specialist/team Manage and respond to all emails received into various shared inboxes overseen by the Triage Team in accordance with prevailing SLA s and KPI s, carrying out preliminary assessments including onboarding new clients, verification checks, jurisdiction checks and determining the nature of the emails received in order to direct them efficiently and in a timely manner to the appropriate advisor/specialist/teamUse internal processes and systems effectively to set up new client matters and navigate ongoing /existing client matters. Carry out duties in a professional and respectful manner, complying with relevant professional standards and any requirement set by relevant ..... full job details .....