Customer Service Administrator

Customer Service Administrator Salary: 28,000 per annumHours: 40 hours per weekLocation: Poole Our client is looking for a Customer Service Administrator to join their team and provide a high level of service to customers while supporting the wider business with day-to-day administration. This is a varied role suited to someone who is organised, confident communicating with customers and able to manage multiple tasks in a busy office environment. DutiesHandle incoming customer enquiries by telephone and emailMake outbound calls to customers where requiredRespond to customer queries and resolve issues efficientlyManage and escalate complaints when necessaryMaintain accurate customer information and update internal systemsProcess customer requests, quotations and ordersSupport engineers with diary planning, appointments and customer communicationLiaise with different departments to ensure customer requirements are metProvide general administrative support to the customer service teamEnsure all customer interactions and information are recorded accuratelyAssist with additional tasks and projects to support the wider business To apply, or for more information please contact Shannon on (phone number removed) or send an updated cv to (url ..... full job details .....