Customer Service Administrator

Your new companyHays are recruiting for a permanent Customer Service Administrator based in Oldham. You will be joining a well-established and highly regarded organisation operating within a fast-paced manufacturing industry.Your new roleAs Customer Service Administrator, you will play a key role in supporting day-to-day operations and ensuring an excellent customer experience. Acting as a central point of contact, you will handle a variety of administrative and customer service tasks in a busy office environment.Your responsibilities will include:Managing incoming calls and emails from customers in a professional and timely mannerProcessing orders, bookings, and service requests accuratelyUpdating internal systems with customer and job informationLiaising with internal teams to coordinate service deliveryResolving customer queries and escalating issues where requiredSupporting the wider team with general administrative dutiesWhat you''ll need to succeedTo be successful in this role, you will be highly organised, customer-focused, and comfortable working in a fast-paced environment.You will ideally have:Previous experience in a customer service administrative roleStrong communication skills, both written and verbalGood attention to detail and organisational skillsConfidence using Microsoft Office and internal systemsThe ability to manage multiple tasks and prioritise workload effectivelyA proactive and positive approach to workWhat you''ll get in returnA competitive salary ..... full job details .....