Customer Service Administrator

Customer Service Administrator Near Bury St Edmunds £30,000 per annum DOE Permanent Our client is seeking a highly organised and customer-focused individual to join their growing team in an administrative capacity. This position plays a key role in ensuring smooth order processing, accurate communication, and exceptional service delivery to customers. The successful candidate will act as a central point of contact, working closely with multiple internal departments and external partners to maintain efficiency and uphold service standards. Key Responsibilities: Process customer orders promptly and accurately within agreed timeframes Respond to customer queries quickly and effectively, ensuring clear communication Coordinate with warehouse teams to influence scheduling and prioritisation Keep customers informed on order progress and any ongoing updates Manage returns in line with company policies Support internal departments with administrative tasks to maintain high service standards Resolve disputes, ensuring a timely resolution Oversee customer care functions, ensuring excellent service delivery to end users Demonstrate a willingness to develop product knowledge Manage online retail processes, including order handling, prioritisation, cancellations, and dispute resolution, while collaborating with supply chain and finance teams to optimise outcomes Requirements: Excellent interpersonal and communication skills, including a confident telephone manner Strong ..... full job details .....