Customer Service Administrator

Our team is the best in the industy - is it time you join us? Our nationwide Survey and Safety division hire a range of equipment including robotic and GPS equipment to the construction, utilities, and infrastructure sectors. The Role: As the first point of contact at our depots, Customer Service Administrators play a pivotal role in driving our business'' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group. A typical day will involve: Processing all hire desk administration including customer and supplier queriesManaging a range of incoming and outgoing hires per dayEnsuring sufficient stock levels to meet customer demand and maximise sales opportunitiesLoad checking vehicles and working effectively with the depot team of drivers and fittersResolving customer complaints and supplier issues efficientlySuccessful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is desirableExcellent customer service skills with a focus on increasing salesEffective communicator with strong organisational skills and attention to detailProficient IT skills with working knowledge of MS Office including Outlook and ExcelStrong team player with the ability to work to own initiativeAlthough a survey hire background would be great, as long as you have ..... full job details .....