Customer Service Administrator

Our prestigious client is currently recruiting for a Customer Support Administrator to join their team. The main purpose of this position is to deliver excellent service to both our existing and potential customers, making sure every enquiry, issue, or request is handled quickly, efficiently, and professionally from start to finish. Job Type: PermanentWorking Hours: Monday - Friday, 8.30am - 5pmLocation: Reading, office based Salary - 25,000 As the Customer Support Administrator, you will be responsible for: Acting as the first point of contact for customers, logging and tracking faults on Salesforce through to resolution.Scheduling and coordinating engineer diaries to make the best use of time and resources.Communicating with customers to arrange engineer visits, breakdowns, maintenance, installations, and collections.Processing customer orders for supplies, parts, and consumables using Xero, including sales orders and delivery notes.Creating quotes and correspondence for supplies and maintenance contracts for both existing and prospective customers.Managing customer queries and resolving issues in a calm, helpful, and efficient manner.Arranging the shipping of parts and supplies to customers and engineers.Helping in the warehouse with shipping machines and completing admin tasks.Carrying out general Salesforce admin, including updating customer contact and address details.Ordering and maintaining stock levels for engineer parts.Assisting with processing sales orders when ..... full job details .....