Customer Service Administrator

Our client based in Woking are seeking a Customer Service Advisor to join their busy team! You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills, who enjoys a fast-paced environment! To be considered you must be available immediately.

Duties:

• Engage with customers, providing information about products and services
• Building rapport with customers over the phone
• Manage customer complaints and ensuring the highest customer satisfaction
• Use CRM system to manage customer interactions
• Ensure customer records are updated

Experience:

• Excellent communication skills, both written and verbal
• Strong attention to detail
• Previous customer service experience
• Experience using a CRM software
• Positive attitude with customers and colleagues