Customer Service Administrator

Customer Services Administrator - Hybrid An established engineering and manufacturing business is looking for an experienced Customer Services Administrator to join its busy customer services team. This is a varied administration role supporting customers, sales teams and other departments with incoming enquiries, quotations and technical documentation. It would suit someone who is organised, confident dealing with customers and comfortable working with detailed information in a busy office environment. You do not need to come from an engineering background, although previous experience within manufacturing, engineering, construction or another technical business would be useful. The role As Customer Services Administrator, you will be responsible for ensuring customer and sales enquiries are logged accurately, progressed efficiently and directed to the correct internal teams. Your responsibilities will include: Reviewing incoming customer enquiries, emails and supporting documentation. Establishing customer requirements and ensuring the correct information has been provided. Logging and tracking enquiries using CRM and ERP systems. Managing a central sales/customer enquiry inbox. Raising CRM records and quotation numbers where required. Reviewing technical documents, specifications and drawings to identify relevant information. Supporting the allocation of enquiries to internal sales, service and technical teams. Maintaining accurate customer, enquiry and ..... full job details .....