Customer Service Administrator

Technical Customer Service Administrator Location: East Anglia Salary: Competitive Salary + Excellent Benefits An excellent opportunity has arisen for an organised and detail-oriented Technical Customer Service Administrator to join a successful engineering and manufacturing business. This is a varied and fast-paced role supporting the processing of technical enquiries, quotations and customer orders. Working closely with engineering, commercial and project teams, you''ll play a key role in ensuring customer requirements are accurately interpreted, recorded and progressed through the business. This is not a traditional customer service position. The role is ideally suited to someone who enjoys working with technical information, engineering documentation and business systems while providing a high standard of customer support. The Role As a Technical Customer Service Administrator, your responsibilities will include: Managing customer enquiries and purchase orders from receipt through to processing. Reviewing technical specifications, drawings and supporting documentation to ensure information is complete and accurate. Processing enquiries, quotations and customer orders using ERP and CRM systems. Maintaining accurate customer, quotation and order records. Supporting the smooth progression of enquiries throughout the business. Liaising with internal engineering, estimating, contracts and commercial teams. Responding to customer queries and providing updates on order ..... full job details .....