Customer Service Administrator

Customer Service Administrator Reports to: Assistant Ops ManagerBased at: Wallasey,CH44 7HXSalary: £26,561 paHours: 08:30 -17:00 Monday to Friday (40 hours).Job purpose:To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.Key Responsibilities:Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer systemInputting and retrieving data from the in-house computer systemProvide product information by answering questions and helping, where possibleTelephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.Enhance organisation''s reputation by accepting ownership for accomplishing new and difficult requestsProblem solving by clarifying issues, researching and exploring answers and alternative solutionsEscalating unresolved problemsActively responsible for building teamwork and working together as a teamAdhering to Equal Opportunities and Dignity at Work as per the company policyAny other duties relating to the role as requested by your line manager or the Company.Skills and Qualifications:Minimum 2 years proven experience of call handlingMinimum 2 years proven experience of data entryAccuracy at record keepingI.T. skillsAdditional skills/ experience Strong personable natureTeam playerExperience of ..... full job details .....