Customer Service Administrator

Customer Service Administrator Permanent, Full time Salary: Dependent on experience Bradford (Euroway) - office based Objective of the Role To provide friendly and efficient administrative support to the customer service and sales teams. This is a junior role suited to someone who is organised, accurate and keen to develop their customer service and administration skills within a busy office environment. The role will involve responding to customer enquiries, processing orders, maintaining accurate records and supporting the smooth day-to-day running of customer service and sales administration activities. Main tasks - Sales administration - Customer service Responsibilities/ Authority Provide helpful and professional customer service by telephone and email Respond to customer enquiries and pass more complex queries to the appropriate team member Process customer orders and update internal systems accurately Maintain accurate customer records, contact details and account information Provide basic product, pricing and delivery information, with support from colleagues where needed Liaise with internal departments to help progress orders and customer requests Monitor shared inboxes and ensure messages are actioned or forwarded appropriately Prepare basic customer documentation, forms and reports as required Keep accurate notes of customer interactions and any actions taken Follow agreed processes and procedures, seeking guidance where required Support the wider customer ..... full job details .....