Customer Service Administrator

Customer Service Administrator Erdington, Birmingham Service Centre b24 8HZSalary: £26,562pa40 hrs pw Monday-FridayJob purpose:To assist customer service team leader with call taking activity and data entry, serving the community in partnership with the NHS Wheelchair Service. This role will report to the Customer Service Team Leader.Key Responsibilities:Answering the telephone in a busy call centre environment whilst obtaining and verifying information from the client and inputting onto computer systemInputting and retrieving data from the in-house bespoke database.Scheduling Technicians daily run.Enhance organisation''s reputation by accepting ownership for accomplishing new and difficult requests.Problem solving by clarifying issues, researching and exploring answers and alternative solutions.Escalating unresolved problemsAdhering to Equal Opportunities and Dignity at Work as per the company policyAny other duties relating to the role as requested by your line manager or the Company.Skills and Qualifications:Basic I.T. skillsGood communication skillsAccuracy at record keepingTraining will be given.Additional skills/ experience Strong personable nature, team player, multi-tasking, customer focused, self-motivator and dependability.Confidentiality:While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and ..... full job details .....