Customer Service Administrator

Customer Service Administrator - 12 Month Fixed Term ContractStockton-on-Tees£26,500 - £28,000The standard working hours are 8.30 - 5pm with a 30 min lunch break. Office based Monday - Thursday and WFH on a Friday.Elevation Recruitment Group are delighted to be working with a highly regarded and growing organisation to recruit a Customer Service Administrator. This is an exciting opportunity to join a customer-focused business in a role that sits at the heart of both service delivery and commercial growth. You will play a pivotal role in supporting the full customer journey-ensuring every interaction is professional, personalised, and adds value.Main Duties will include:Reporting into the Senior Customer Service and Sales Manager, you will support the delivery of a seamless end-to-end customer experience, from initial enquiry through to onboarding, retention, and upsell.This is a varied role where you will:Act as a first point of contact for customers via phone, email, and digital channelsSupport the conversion of enquiries into sales opportunitiesProcess customer orders and manage product/service queriesMaintain accurate and up-to-date CRM recordsBuild strong customer relationships to drive retention and satisfactionAssist with virtual product demonstrationsCollaborate closely with internal teams including Marketing, BI, IT, and OperationsContribute ideas to continuously improve the customer and sales experienceWhat We''re Looking ForWe''re keen to speak with individuals ..... full job details .....