Customer Service Administrator

Customer Service Administrator £25,000 £27,000 Burton on Trent Full Time Office Based Monday to Friday Eaton Syalon are proud to be supporting a highly regarded business in Burton upon Trent with the recruitment of a Customer Service Administrator on a permanent basis. This is a fantastic opportunity for a bright, proactive individual who enjoys being at the heart of a busy customer focused environment. You will be joining a friendly, supportive team where collaboration, attention to detail and great service really matter. The role would suit someone who enjoys variety, problem-solving and working closely with customers, logistics and internal teams to ensure everything runs smoothly. The Role: Handling and processing customer orders via phone and email Supporting stock control and investigating delivery discrepancies Responding to customer and end-user product and service enquiries Assisting with claims and technical administration Updating internal systems accurately and efficiently Working closely with logistics, warehouse and internal sales teams Providing day-to-day administrative support across customer accounts What We re Looking For: Previous experience in a customer service or administrative role Confident, professional telephone manner with a customer-first mindset Strong attention to detail and a proactive, organised approach Comfortable using systems such as Outlook, Excel and order/CRM systems Someone reliable, positive and keen to build a long-term career ..... full job details .....