Customer Service Administrator

Customer Service - Administration - Warehouse/Stock/PackagingThis is a super 14 Month Contract to work for a market leading SME!To deliver an excellent Customer Services service to clients as part of a close team that covers all aspects of customer services for our UK client base (internal and external). Ensure all work is processed in a timely manner to meet all customer requirements and following Company procedures. Assist in other departments from time-to-time where necessary.Answer inbound telephone callsGather all information required to set up new customers on the computer system and maintain accurate price lists on the systemDeal with customer enquiries directly or coordinate a response from the appropriate departments or employeesLiaise with other departments to improve internal communicationGather initial information for and log any incidents/customer complaintsProcess sales orders up to and including invoice, and inform management of any changes to the delivery scheduleGenerate documentation such as order acknowledgements, delivery notes and packing lists etc as requiredCreate works orders and pick stock for set building requirementsShip and track products as required and liaise with clients, distributors and sales representatives where necessaryMaintain UK consignment stock recordsEnsure all stock transactions are carried out as required to ensure accurate stock at all timesPerform regular cycle counts in accordance with Company PoliciesInspect instrumentation for ..... full job details .....