Customer Service Administrator

• Term: Permanent
• Location: Gapton Hall, Great Yarmouth, Norfolk
• Free daily parking (car needed as not near public transport routes)
• Free daily parking
• Hours: Full time
• Monday – Friday
• Full office working, (great team!!) no hybrid or remote at his stage
• 39 hours per week - no evenings, weekends or bank holidays
• Starting holiday 25 days per annum plus bank/national holidays

Customer Service Administrator

Are you interested in joining an ever-growing creative industry? Are you friendly and customer-focused? If so, this could be a role suited to you!

The role:

• Our client is looking for a new team member to help them continue to provide their customers with excellent service.
• You’ll be the one of the customer service teams, point of contact for business owners. Our clients customers will be making purchases, and our client is there to support them every step of the way.
• Our client thrives from customer feedback to pilot new ideas, you’ll need to listen to our customers and understand from them how we can build a product base.
• You will be required to receive and direct incoming telephone calls and provide a range of administrative support to our clients sales and customer service teams.
• Ongoing training is provided from day 1 in order to help you understand our business and to support your professional development.
• Some compatible experience would be desirable, along with basic IT, written and verbal communication skills, however, character and enthusiasm are just as important, and as such this could be a first job opportunity for the right candidate.

Hours:

39 per week.

Monday – Thursday: 8.30am – 5.30pm

Friday: 8.30am – 4.30pm

What you will be doing:

• Great telephone skills
• Quote preparation abiity
• Manage customer agreements
• Attend contract reviews
• Assist with post sales customer service issues
• Administrative housekeeping

What we're looking for:

Customer service experience (we will consider all industries)

Passion for the customer journey and experience

Empathetic, with a friendly and caring nature

Adaptable to change

Receptive to feedback

Willingness to learn and develop

What you'll get in return:

• Basic salary of up to £29000 per annum
• Cycle to work scheme.
• Free daily parking.
• Anniversary rewards.
• Generous holiday allowance, not including bank holidays.
• We provide free breakfast and snacks (Our clients kitchen is always fully stocked).
• 25 days holiday plus qualifying statutory bank holidays.
• Accident and death insurance.
• Pension: The Company operates a combined contribution pension scheme available after 3 months of satisfactory service.

In addition, my client has a reputation for placing emphasis on continuous learning and have built an environment where they can make it possible every day! Internal growth is important to them and their goal is to guide every employee to realise their career aspirations and strengths.