Customer Service Administrator

• Reading centre - no parking
• Fully office-based working 9-5.00pm
• 4+ months temporary contract
• Full criminal and credit check performed before commencing the role

We have an exciting opportunity to join a well-established company based in the centre of Reading for the next 4 months. Your role will be to support the existing pensions team with general administration tasks so they can deliver an excellent service to their clients.

Your role:

• Performing various pension administration tasks e.g. handling of leavers, retirements, transfers and deaths
• Updating relevant pension administration databases and systems
• Logging and scanning post/correspondence
• Receiving and handling internal and external telephone queries
• Running automated systems calculations
• Performing manual benefits calculations
• Producing ad-hoc letters to ''draft standards'' using our electronic document management system in response to customer queries or able to complete standard tasks to ''final letter standards''
• Returning original documentation and certificates to customers
• Amending of, and with experience developing into checking non-financial work e.g. change of address

The person:

• Excellent attention to detail
• Good at Maths and a logical thinker
• Strong IT skills
• Excellent customer service skills
• Proactive
• Quick to learn new systems and procedures
• Pensions experience welcomed
• Clear criminal and credit history
• You need to be a resident in the UK for 3 years or more is required for the checks