Customer Service Administrator

Pertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing assessment that could lead to a permanent position.

For this role you will need flexibility with your working hours, initially the role will be working 1.30pm - 10pm, Tuesday to Saturday or Sunday - Thursday.

Responsibilities as a Customer Service Administrator:
- Answering telephone calls and emails
- Logging queries on the companies CRM system
- Dealing with any live issues and investigating discrepancies
- Completing KPI trackers and performance reports
- Collate information and update business system
- Chase internal teams to find query resolutions
- Building and maintaining solid relationships with depots and customers

Requirements for this position:
- Previous experience in a customer facing role
- Confident speaking over the phone
- Analytical working approach
- Experience and knowledge of Microsoft packages

The Role:
- -12.70 per hour
- 1.30pm - 10pm, Tuesday to Saturday or Sunday - Thursday
- Ongoing position
- Opportunity to work for a leading logistics company

If you are interested in this Customer Service administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch.